About Us
Who We Are
Coonli is an independent online jewelry studio dedicated to the art of handcrafted polymer clay jewelry. We create wearable pieces that are thoughtfully designed, individually produced, and made to reflect the natural world and the spirit of the creatures that inhabit it. From delicate bird-inspired brooches to wildlife-themed statement pieces and creator-focused DIY mold supplies, every item in our store is an expression of artisan craftsmanship.
Our studio is located in Guangdong, China — a region with a rich history of skilled manufacturing and artisan traditions. We sell exclusively to customers throughout the United States through our online store at https://www.coonli.com, and we are proud to bring handmade, studio-quality jewelry to a wide audience of nature lovers, collectors, and creative individuals.
Our Story
The Coonli story began with a simple but deeply held belief: that handcrafted jewelry should not be a luxury reserved for the few, but an accessible form of personal expression available to anyone who appreciates the art of making things by hand.
Our online journey officially began on January 18, 2025, when we launched the Coonli website with our first collection. From the very first day, our approach has been defined by three things: quality of craft, transparency in business, and a genuine connection to the natural world that inspires everything we make.
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January 18, 2025 Coonli Launches Online
We open our online store and ship our first orders to customers across the United States, marking the beginning of our journey as an independent jewelry studio.
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Early 2025 Collections Take Shape
We expand our catalog across four distinct collections, each reflecting a different facet of our design philosophy: nature, wildlife, wearable art, and creative craft supplies.
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2025 — Ongoing Growing With Our Customers
We continue to refine our craft, listen to our customers, and expand our offerings — always maintaining our core commitment to quality artisan jewelry delivered with care and transparency.
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May 2026 Where We Are Today
Coonli remains a passionate, independent jewelry studio — committed to the same values of craftsmanship, transparency, and customer satisfaction that have guided us from day one.
Our Collections
Every Coonli collection has been developed with a distinct creative vision and a specific customer in mind. Whether you are drawn to the elegance of nature, the symbolism of wildlife, the versatility of wearable accessories, or the joy of making your own jewelry, there is a Coonli collection for you.
The Art of Polymer Clay Jewelry
Polymer clay is a uniquely versatile medium that allows for extraordinary levels of detail, color, and texture in handcrafted jewelry. Unlike mass-produced jewelry made from metals or resin casting, polymer clay jewelry is shaped, sculpted, and finished entirely by hand, resulting in pieces that are genuinely one-of-a-kind in their character and feel.
At Coonli, our artisans have developed a deep expertise in working with polymer clay — understanding how to blend colors for naturalistic effects, how to sculpt fine details that bring wildlife and nature motifs to life, and how to condition, cure, and finish each piece to achieve a durable, polished result that will stand up to daily wear.
What Makes Polymer Clay Jewelry Special
- Each piece is individually shaped and sculpted, meaning no two items are exactly identical
- Polymer clay allows for an extraordinarily wide range of colors, textures, and finishes impossible to replicate with other materials
- When properly made and cured, polymer clay jewelry is durable, lightweight, and comfortable to wear for extended periods
- The medium lends itself naturally to intricate, organic designs such as feathers, leaves, animal features, and botanical forms
- Polymer clay is free from the allergenic metals (such as nickel) that cause reactions in many jewelry wearers, making our pieces accessible to a wider audience
Because our jewelry is entirely handcrafted, minor natural variations in color, texture, shape, or size are an inherent and valued characteristic of each piece. These subtle differences are what distinguish artisan-made jewelry from factory-produced items and are never considered defects.
Our Values
Everything we do at Coonli is guided by a set of core values that shape our approach to design, customer service, and the way we run our business. These are not aspirations — they are the standards we hold ourselves to every single day.
Every item we sell is individually handcrafted and inspected before dispatch. We do not compromise on the quality of our materials, our process, or our finished pieces.
We believe our customers deserve full clarity on pricing, shipping timelines, return policies, and fees. There are no hidden charges, no fine print surprises, and no complicated processes.
Your satisfaction is our highest priority. From our 30-day return policy to our responsive support team, every aspect of our business is designed with your experience in mind.
We use recycled gift boxes and environmentally conscious packaging materials as part of our commitment to reducing waste and operating responsibly as a business.
Your data and payment security are non-negotiable. Our store operates with SSL encryption and PCI-compliant payment processing at all times.
We believe that beautifully crafted, artisan-made jewelry should be available and affordable to everyone — not just collectors with unlimited budgets.
Why Choose Coonli
There is no shortage of jewelry available online. What sets Coonli apart is a combination of factors that, taken together, create a shopping experience that is genuinely different from browsing a mass-market retailer or a generic marketplace listing.
- Handcrafted originals: Every piece in our store is made by hand in our studio, not manufactured in bulk by a machine. You are buying artisan craft, not a catalog product.
- Nature and wildlife focus: Our design identity is deeply rooted in the natural world. If you love birds, animals, botanical forms, and the organic beauty of nature, our collections were designed specifically for you.
- Free shipping, always: We absorb all shipping costs on every order to any USA address. No minimum spend, no promotional windows — free shipping is our permanent standard.
- 30-day returns with no restocking fee: We stand behind our products. If you are not satisfied, you have a full 30 days to return your item, and we never charge a restocking fee.
- Transparent, honest pricing: The price you see is the price you pay. No hidden fees, no surprise surcharges, no complicated discount structures.
- Responsive customer support: Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST, by email, WhatsApp, live chat, or contact form. We treat every customer inquiry with genuine care and urgency.
- Secure checkout: SSL encryption, PCI-compliant payment processing, and 11 accepted payment methods give you confidence and flexibility at every checkout.
Our guarantee: Every Coonli purchase is backed by our 30-day return policy, free shipping commitment, and a customer support team that genuinely cares about resolving your concerns. We want every customer to feel confident ordering from us for the first time — and to want to come back.
Shipping and Delivery
Coonli ships exclusively to addresses within the United States. All orders are fulfilled from our studio in Guangdong, China, and delivered directly to your USA address with full tracking provided. We offer completely free shipping on every order, regardless of order value or item type.
Orders must be placed by 5:00 PM Eastern Standard Time (EST) to begin processing the same business day. Orders received after this time are queued for the next available business day. Once your order ships, you will receive a tracking number by email.
Our support team is available to assist with any shipping or tracking questions: Monday through Friday, 9:00 AM to 5:00 PM EST, via email, phone, contact form, or live chat on our website.
Packaging and Presentation
We believe that the experience of receiving a Coonli order should feel as special as the jewelry itself. Our packaging approach reflects both our commitment to quality presentation and our responsibility toward the environment.
Every piece of jewelry is carefully inspected before packing. It is then placed in a sturdy, recycled gift box — presentation-ready and structurally sound enough to protect the contents throughout international transit. The gift box is secured inside a padded envelope designed to resist impact, compression, and moisture during shipping from our Guangdong studio to your USA address.
- Individually inspected before packing — no item leaves our studio without quality approval
- Placed in a recycled gift box suitable for gifting directly upon arrival
- Secured in a padded envelope for full protection during international transit
- Eco-conscious materials used throughout wherever possible
Our use of recycled gift boxes reflects our ongoing effort to reduce packaging waste. We are continually evaluating ways to make our packaging more sustainable without compromising the protection and presentation of your order.
Returns and Refund Policy
We want every customer to be completely satisfied with their Coonli purchase. If for any reason you are not happy with your order, we offer a straightforward 30-day return policy from the date of delivery.
- Items must be returned in new, unworn, and unused condition in original packaging
- Returns must be pre-authorized — contact us before sending anything back
- For defective, damaged, or incorrect items: Coonli covers 100% of return shipping
- For customer remorse returns: the customer covers international return shipping to China
- No restocking fee on any return, for any reason
- Approved refunds are processed to your original payment method within 5 business days
- Exchanges are processed within 2 business days of receiving the original item
For full details, please visit our dedicated Return and Refund Policy page. To initiate a return, email support@coonli.com with your order number and reason for return.
Secure Shopping and Payment
Shopping at Coonli is designed to be as safe as it is enjoyable. We have implemented multiple layers of security to ensure your personal information and payment data are protected at every stage of your interaction with our store.
SSL Certificate Active: Our store is protected by a valid SSL certificate. All data transmitted between your browser and our website — including your name, address, and payment details — is fully encrypted and protected against interception by unauthorized parties.
We accept the following secure payment methods at checkout:
All payments are processed by PCI-DSS-compliant payment gateways. We do not store your full card number, CVV, or sensitive payment credentials on our own servers.
Our Promise to You
When you shop at Coonli, you are not purchasing from a faceless warehouse or an automated marketplace. You are buying directly from an independent studio that takes personal pride in every item it makes and every order it ships. That means something to us — and we want it to mean something to you too.
Our promise is straightforward:
- Every item is handcrafted with genuine skill and inspected before it reaches you
- Your order will be packaged with care and shipped with full tracking
- You will always know the true cost of your purchase with no hidden surprises
- If something goes wrong, our support team will respond and resolve it — quickly and fairly
- Your personal information and payment data will always be handled with the highest level of security
We are grateful for every customer who chooses to support independent artisan craftsmanship. It is your trust that makes Coonli possible, and we do not take that lightly.
Thank you for choosing Coonli. We look forward to creating something beautiful for you.
Contact Us
We would love to hear from you. Whether you have a question about an order, need help choosing the right piece, or simply want to learn more about our studio and collections, our team is here to help.