Payment Policy

Last Updated: May 2026

At Coonli, we believe that a seamless and secure payment process is the foundation of a great shopping experience. This Payment Policy outlines our commitment to your financial security, the methods we accept, and the history of our brand’s dedication to quality and transparency.

The Coonli Heritage and Vision

Our online journey began on January 18, 2025, with a mission to bring high-quality, artisanal craftsmanship to the digital marketplace. Based in our specialized studio in Guangdong, China, Coonli has evolved into a premier destination for handcrafted jewelry. We specialize in the intricate art of micro-mosaics, meticulously created using premium polymer clay to produce unique, wearable art.

Our creative direction is defined by our core collections:

  • Mythical & Zodiac Totems: Symbolic designs inspired by ancient lore and celestial alignment.
  • Wild Spirit Animal Charms: Pieces that capture the raw beauty and energy of wildlife.
  • Nature & Botanical Elegance: Jewelry that mirrors the delicate patterns of the natural world.
  • Geometric & Metallic Accents: Modern, structured designs for a bold, contemporary look.

By combining traditional handcrafting techniques with modern e-commerce security, we ensure that every customer receives a product that is both beautiful and safely handled from the moment of purchase.

Guaranteed Payment Security

Your security during the checkout process is our paramount priority. The Coonli store is protected by a professional SSL (Secure Sockets Layer) certificate. This industry-standard technology guarantees that your personal details, shipping address, and payment information are securely encrypted.

By utilizing advanced encryption protocols, we ensure that your sensitive data is protected against hackers and unauthorized access. Whether you are browsing our latest collections or completing a transaction, you can do so with the confidence that your privacy is safeguarded.

Accepted Payment Methods

To provide a convenient and flexible shopping experience for our customers across the USA, we accept a wide range of secure payment methods. All transactions are processed in a secure environment.

We accept the following payment options:

  • Credit and Debit Cards: Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Diners Club, and Discover.
  • Digital Wallets: Apple Pay and Google Pay.
  • Online Payment Platforms: PayPal.

Please ensure that your billing information matches the details on file with your financial institution to avoid processing delays.

Billing and Order Processing

  • Currency: All transactions are processed in USD.
  • Free Shipping: We are proud to offer Free Shipping on all orders delivered within the United States.
  • Order Cut-off: To begin processing within our standard window, orders must be placed by 5:00 PM EST (New York). Orders received after this time will be processed the following business day.
  • Handling: Our team takes 1–3 business days to inspect and package your polymer clay jewelry before it is dispatched from our Guangdong studio.

Refunds and Payment Reversals

In the event of a return or an exchange, Coonli maintains a transparent refund process:

  • Approval: Once your return is received and inspected at our studio, we will notify you of the approval or rejection of your refund.
  • Timeline: Approved refunds are processed automatically back to your original payment method.
  • Processing Time: Please allow up to 5 business days for the funds to appear in your account, depending on your bank or credit card issuer's processing times.

Stay Connected

Stay informed about our latest micro-mosaic designs and exclusive promotions. We invite you to subscribe to our emails and follow us on social media to get the latest news, styling tips, and special offers.

Contact Our Support Team

Our team is active and responsive to help with any payment-related inquiries or order concerns.

  • Customer Support Email: support@coonli.com
  • Phone & WhatsApp: +86 189 2330 3336
  • Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)
  • Studio Address: 4th Floor, Room 401, Area A, No. 1 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province 528422, China.

For faster assistance, please have your order number ready or use the Live Chat icon located on the bottom right of our store.