Payment Policy

Since our online journey began on January 18, 2025, Coonli (Zhongshan Coonli Lighting Technology Co., Ltd.) has remained committed to transparency and security in every transaction. Our mission is to provide an effortless purchasing experience for our premium Chandelier, Ceiling Light, Table Lamp, and Floor Lamp collections.

Secure Payment Processing

Your security is our top priority. The Coonli storefront is protected by a high-grade SSL (Secure Sockets Layer) certificate. This ensures that all personal and payment information transmitted through our website is securely encrypted and protected against hackers or unauthorized third-party access. You can shop for your home lighting needs with the confidence that your data is safe within our secure checkout environment.

Accepted Payment Methods

To provide maximum convenience for our customers in the United States, we accept a wide range of trusted payment methods. You may complete your purchase using:

  • Credit/Debit Cards: American Express, Discover, JCB, Mastercard, and Visa.
  • Digital Wallets: PayPal.

All payments are processed in U.S. Dollars ($). Your card or account will be charged at the time of purchase to initiate the 1 – 3 business day handling period.

Transaction Policies

Order Cancellation and Refunds We understand that plans can change. You may request a cancellation within 12 hours of placing your order. If your request is received within this window, we will issue a full refund with $0.00 administrative fees. Once a cancellation or return is authorized, your refund will be processed back to your original payment method within 5 business days.

Transparent Pricing At Coonli, what you see is what you pay. We are proud to offer Free Shipping on all orders within the United States (excluding Alaska, Hawaii, and U.S. territories). We do not charge any restocking fees ($0.00) for returns, and we do not apply hidden processing fees during checkout.

Payment Security Compliance We do not store your full credit card details on our servers. All financial data is handled by industry-leading payment processors who adhere to strict PCI-DSS requirements.

Stay Connected

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Customer Assistance: For questions regarding a payment or a pending transaction, please contact us:

  • Email: support@coonli.com
  • Phone: +86 135 2816 4648
  • Live Chat: Use the icon at the bottom right of the screen for real-time support during our Live Support Hours (Monday – Friday, 9:00 AM – 5:00 PM EST).

Registered Business Address: 4th Floor, Area A, No. 1 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province 528422, China

Last Updated: March 2026