Payment Policy
Last Updated: September 2026
Payment Policy
This Payment Policy explains how payments are processed on coonli.com and the measures we take to keep your checkout secure.
Accepted Payment Methods
American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, and Visa.
Payment Security
Ou store is protected by an industry-standard SSL certificate, ensuring your personal details, shipping address, and payment information remain securely encrypted during checkout. We do not store your full card number; transactions are processed through PCI-compliant third-party providers.
Currency
All prices are listed and charged in US Dollars (USD). Your bank may apply its own conversion rate or foreign transaction fee if your card is issued in a different currency.
When You're Charged
Payment is charged in full at the time your order is placed, not when it ships.
Billing Information
Make sure your billing information matches what's on file with your card issuer, as mismatches are a common reason for delayed or declined orders.
Failed or Declined Payments
If declined, double-check your card details and balance, or contact your card issuer directly.
Fraud Prevention
We may use fraud-detection tools to review orders before processing, and may contact you to verify details if needed.
Taxes and Duties
We do not charge sales tax on our products at checkout. All listed product prices are inclusive, with no additional taxes or unexpected fees added at checkout.
Changes to This Policy
We may update this Payment Policy from time to time. Updates will be posted here with a revised "Last Updated" date.
Contact Us
Email: support@coonli.com
Phone & WhatsApp: +86 189 2330 3336
Operational Address: Coonli, Room 401, 4th Floor, Area A, No. 1 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province 528422, China
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM China Standard Time (GMT+8)