Payment Policy

Last Updated: July 2026

At Coonli, we want checking out to feel just as easy and trustworthy as picking out the handcrafted leather piece you've fallen for. Here's everything you need to know about how payment works on coonli.com.

Accepted Payment Methods

We accept the following payment methods for all orders:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

All transactions are processed in USD.

Payment Security

Your security is something we don't take lightly. Our store is protected by an SSL certificate, which means any personal or payment information you enter during checkout is encrypted from the moment you submit it. Your card details are never stored on our servers — they're handled directly by our secure, PCI-compliant payment processors.

When You're Charged

Payment is charged in full at the time you place your order, not when it ships. This allows us to begin preparing your handcrafted piece right away.

Currency

All prices on coonli.com are listed and charged in US Dollars (USD). If your card is issued in a different currency, your bank or card provider may apply a conversion rate and, in some cases, a small foreign transaction fee. These fees are set by your bank, not by Coonli.

Order Confirmation

Once your payment is successfully processed, you'll receive an order confirmation by email. If you don't see it within a few minutes, please check your spam or promotions folder before reaching out to us.

Declined or Failed Payments

If a payment doesn't go through, double-check that your billing address matches the one on file with your card issuer and that your card hasn't expired. If the issue continues, your bank may be flagging the transaction — we'd recommend contacting them directly or trying an alternative payment method.

Billing Errors

If you notice an unexpected charge or believe there's been a billing error, please reach out to us right away at support@coonli.com with your order number, and we'll look into it promptly.

Questions About Payment

We're a small, handmade business, and we'd genuinely rather you ask a question than worry. Reach out anytime:

Email: support@coonli.com Phone & WhatsApp: +86 189 2330 3336 Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)