Return & Refund Policy
Last Updated: July 2026
Handcrafted leather is meant to be lived with, but we also understand that sometimes an order just isn't right. Here's precisely how returns, exchanges, and refunds work at Coonli — no fine print tricks, just a straightforward explanation.
Our Return Window
You have 30 days from the day you receive your item to request a return.
What Qualifies for a Return
To be eligible, your item needs to be:
- In new, unused condition
- Unworn
- Complete with all original tags attached
- In its original packaging
How to Start a Return
- Email us at support@coonli.com with your order number. If the item arrived damaged, please include clear photos of both the product and the packaging — it helps us resolve things faster.
- Once we approve your return, we'll send you specific instructions for sending it back.
- Approved returns should be mailed to:
Coonli Studio 4th Floor, Room 401, Area A, No. 1 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province 528422, China
Please don't send anything back without an approved return request first — unauthorised returns can't be tracked or processed once they arrive at the studio.
Damaged or Incorrect Items
If your item arrives damaged or we sent you the wrong piece, that's on us. We'll cover 100% of the return shipping cost and provide a prepaid label or reimburse what you spent sending it back.
Change of Mind
If you've simply changed your mind or ordered the wrong style, we're happy to accept the return, but the cost of shipping it back to our studio in China is the customer's responsibility. Since these are international shipments, rates vary by carrier — your local post office can give you the most accurate quote.
No Restocking Fees
We don't believe in penalising you for returning something that hasn't worked out. There are no restocking fees on any approved return.
Refunds
Once your returned item arrives at our studio and passes inspection, we'll email you to confirm. If approved, your refund will be issued automatically to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a little additional time to show up on your statement.
Exchanges
Want a different size, colour, or style instead of a refund? We accept exchanges. Once we've received and inspected your original item, we'll ship your replacement within 2 business days.
Questions About a Return
We'd rather you ask than guess. Reach out anytime:
Email: support@coonli.com Phone & WhatsApp: +86 189 2330 3336 Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
For the fastest help, have your order number ready or use the live chat icon in the bottom right corner of our site.