Terms of Service

Last Updated: September 2026

Welcome to Coonli. These Terms of Service ("Terms") govern your use of coonli.com and any purchase you make from our store. By visiting our website or placing an order, you agree to these Terms.

Eligibility

By using our site, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or legal guardian.

Products and Pricing

We make every effort to display our products and pricing accurately. We reserve the right to correct errors or update information at any time. Wood grain, colouring, and finish may vary slightly between pieces due to the handmade nature of our items.

Orders, Payment, Shipping, and Returns

Placing an order is an offer to purchase, which we may accept or decline. Payment methods, checkout security, shipping timelines, and return/refund terms are detailed in our Payment Policy, Shipping Policy, and Return & Refund Policy.

Intellectual Property

All content on coonli.com, including product designs, photographs, text, logos, and graphics, is the property of Coonli or its licensors. You may not copy, reproduce, or use our content without prior written permission.

Prohibited Uses

You agree not to use our website for any unlawful purpose, attempt unauthorised access to our systems, interfere with security features, or submit false or fraudulent orders.

Limitation of Liability

To the fullest extent permitted by law, Coonli is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.

Third-Party Links and Services

Our site may use third-party services such as payment processors and shipping carriers. We are not responsible for their content or practices.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes are posted means you accept the revised Terms.

Governing Law

These Terms are governed by the laws applicable to our business operations.

Contact Us

Email: support@coonli.com
Phone & WhatsApp: +86 189 2330 3336
Operational Address: Coonli, Room 401, 4th Floor, Area A, No. 1 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province 528422, China
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM China Standard Time (GMT+8)