Terms of Service
Last Updated: July 2026
Welcome to Coonli. These terms govern your use of coonli.com and any purchase you make from us. By browsing our store or placing an order, you're agreeing to the terms below — so take a moment to read through them.
About Coonli
Coonli is a handcrafted leather goods studio based in Guangdong, China, established January 18, 2025, shipping exclusively to customers across the United States. Each piece is shaped by hand, which means small, natural variations in grain and texture are part of the product, not a flaw.
Using Our Site
You're welcome to browse, shop, and share coonli.com freely. In return, we ask that you don't:
- Use our site for any unlawful purpose
- Attempt to interfere with the security or proper functioning of our store
- Copy, reproduce, or resell our product photography, descriptions, or designs without permission
- Use automated systems (bots, scrapers, etc.) to access our site or extract data
We reserve the right to suspend access to anyone who misuses the site or violates these terms.
Products and Pricing
We do our best to display our products and their colours as accurately as possible, but because every item is handcrafted, slight variations in texture, grain, and shade are part of the nature of genuine leather — not defects. Prices are listed in USD and may change without notice, though any price changes will never affect an order you've already placed.
We reserve the right to limit quantities, refuse service, or cancel an order at our discretion — for example, in cases of suspected fraud or pricing errors.
Orders and Payment
When you place an order, you're making an offer to purchase, which we accept once your payment is processed. We accept the following secure payment methods:
Visa, Mastercard, Maestro, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
Our store is protected by an SSL certificate, so your payment information is encrypted and safeguarded throughout checkout. You can find full details in our Payment Policy.
Shipping
Coonli currently ships exclusively to addresses within the United States. We do not ship internationally at this time. Shipping costs, timelines, and processing windows are outlined in full in our Shipping Policy.
Returns and Refunds
We want you to love what you order. If something isn't right, our Return & Refund Policy explains exactly how returns, exchanges, and refunds work, including what's covered if an item arrives damaged.
Intellectual Property
All content on coonli.com — including product photography, descriptions, logos, and design — is the property of Coonli and may not be used, copied, or distributed without our written permission.
Limitation of Liability
We work hard to make sure every order arrives as described and on time, but we can't guarantee the site will be entirely error-free or uninterrupted. To the fullest extent permitted by law, Coonli is not liable for indirect or incidental damages arising from your use of our site or products, beyond the value of your order.
Changes to These Terms
As our business grows, we may update these terms from time to time. We'll revise the date at the top of this page whenever we make changes, so it's worth checking back occasionally.
Contact Us
Questions about these terms? We're here to help.
Email: support@coonli.com Phone & WhatsApp: +86 189 2330 3336 Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)