Privacy Policy

Last Updated: July 2026

Who We Are

Coonli is a small leather goods studio based in Guangdong, China, making handcrafted pieces for customers across the United States since January 18, 2025. We care about the leather we use and the trust you place in us when you share your personal information with our store.

This policy explains, in plain language, what we collect, why we collect it, and what choices you have. We've written it the way we'd want a policy written for us — clearly, honestly, and without the legal fog.

Information We Collect

When you visit our store or place an order, we may collect:

  • Contact details — your name, shipping address, email address, and phone number
  • Order information — what you purchased, when, and any notes you leave us
  • Payment information — processed securely through our payment partners; we do not store your full card details on our servers
  • Device and browsing information — your IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies
  • Communications — messages you send us through email, our contact form, WhatsApp, or live chat

How We Use Your Information

We use the information we collect to:

  • Process and ship your order
  • Communicate with you about your purchase, including shipping updates and support requests
  • Improve our website, products, and customer experience
  • Send you news, new collection announcements, and special offers, if you've chosen to subscribe to our emails or follow us on social media
  • Detect and prevent fraud or misuse of our store
  • Meet our legal and tax obligations

We do not sell your personal information to third parties, and we never will.

How We Protect Your Information

Our store is protected by an SSL certificate, which means your personal and payment information is encrypted the moment you enter it and stays protected against interception by hackers throughout checkout. We also limit access to customer information internally to the team members who genuinely need it to do their jobs – process your order, answer your questions, or ship your package.

Cookies

Like most online stores, we use cookies to remember items in your cart, understand how visitors use our site, and make your shopping experience smoother. You can disable cookies in your browser settings, but some parts of the site may not work as well without them.

Third-Party Services

We work with a small number of trusted partners to run our store, including:

  • Our e-commerce platform, which hosts coonli.com and processes orders
  • Payment processors, who handle transactions securely
  • Shipping carriers, who use your address to deliver your order
  • Email and marketing tools, if you've subscribed to hear from us

Each of these partners has its own privacy practices, and we only share the information necessary for them to do their part.

Your Choices

You're in control of your information. At any time, you can:

  • Unsubscribe from our marketing emails using the link at the bottom of any email
  • Ask us what personal information we hold about you
  • Request that we correct or delete your information, subject to what we're legally required to retain for order and tax records
  • Reach out to us directly with any privacy question or concern

To make any of these requests, contact us at support@coonli.com.

Where Your Data Is Processed

Coonli ships exclusively to addresses within the United States, and our products are handcrafted in our studio in Guangdong, China. Because of this, certain information — such as order details needed to prepare and ship your package — may be processed outside the United States. We take reasonable steps to keep this information secure regardless of where it's handled.

Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13.

Stay Connected

Get the latest news and offers by subscribing to our emails or following us on social media — we love sharing new collections, behind-the-scenes glimpses of the studio, and the occasional offer for the people who've stuck with us.

Changes to This Policy

As Coonli grows, this policy may be updated to reflect new practices or legal requirements. We'll update the date at the top whenever changes are made, so you can always see when it was last revised.

Questions?

If anything in this policy is unclear, or you simply want to talk to a person rather than read a policy, reach out:

Email: support@coonli.com Phone & WhatsApp: +86 189 2330 3336 Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)