Privacy Policy
Last Updated: September 2026
This Privacy Policy explains how Coonli ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from coonli.com.
Information We Collect
Contact information such as your name, email address, shipping address, and phone number.
Order information, including the products you purchase and order history.
Payment information processed securely through our payment providers. We do not store your full card number on our servers.
Device and usage information, such as your IP address and browser type, collected automatically through cookies.
How We Use Your Information
Process and fulfil your orders, including shipping and delivery updates.
Communicate with you about your order and respond to support requests.
Send marketing emails, if you have subscribed. You can unsubscribe at any time.
Improve our website and customer experience, and detect and prevent fraud.
Cookies
Our website uses cookies to keep your cart items saved, remember your preferences, and understand how visitors use our site. You can control or turn off cookies through your browser settings.
Sharing Your Information
We do not sell your personal information. We may share it with shipping carriers, payment processors, and service providers who help us operate our website, under confidentiality obligations, or with law enforcement when required by law.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy.
Your Rights
You may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications. Contact us at support@coonli.com.
International Data Transfers
Because Coonli operates from Guangdong, China and ships to customers in the United States, your information may be processed in a country different from where you live.
Children's Privacy
Our store is not directed at children, and we do not knowingly collect personal information from anyone under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Last Updated" date.
Contact Us
Email: support@coonli.com
Phone & WhatsApp: +86 189 2330 3336
Operational Address: Coonli, Room 401, 4th Floor, Area A, No. 1 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province 528422, China
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM China Standard Time (GMT+8)