Shipping policy
Last Updated: September 2026
Shipping Policy
This Shipping Policy explains where we ship, how much it costs, and how long it takes to receive your handcrafted Coonli order.
Shipping Destinations
Currently, Coonli ships exclusively to the United States. We do not offer international shipping to other countries at this time. All orders are handcrafted and dispatched directly from our studio in Guangdong, China to your specified US address.
Shipping Rates & Fees
We are proud to provide free shipping on all orders across the United States. No hidden handling fees or extra charges are applied at checkout.
Order Cut-off Time
Our daily order cut-off time is 5:00 PM EST (GMT-05:00), Eastern Standard Time (New York). Orders placed after 5:00 PM EST will begin processing the following business day at our studio.
Handling Time
Handling takes 1–3 business days (Monday through Friday). During this window, we inspect, assemble, and securely pack your handcrafted item.
Transit Time
Once your order leaves our studio, transit typically takes 7–15 business days (Monday through Friday). Shipments are transported securely via dependable international delivery services.
Total Estimated Delivery Time
Combining handling and transit, total estimated delivery time is 8–18 business days from the time your order is placed.
Order Tracking
Once your shipment has been prepared and handed over to the courier, you will receive an automated confirmation email containing your tracking number and tracking link, sent to your registered email address.
Delays Outside Our Control
While we do our best to meet the timelines above, occasional delays can happen due to customs processing, weather, courier volume, or other circumstances outside our control. We appreciate your patience and will keep you updated if a significant delay occurs with your order.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for delayed or lost packages resulting from an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us right away at support@coonli.com and we will do our best to update it before it ships.
Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, as this often resolves the issue. If you still cannot locate your package, contact us at support@coonli.com with your order number so we can assist you.
Damaged Shipments
Please inspect your parcel carefully upon arrival. If the contents are damaged during shipping, notify us at support@coonli.com within 48 hours of delivery with your order number and clear photos of the damaged goods and packaging.
Contact Us
If you have any questions about your shipment or this Shipping Policy, email us at support@coonli.com, or reach us by phone or WhatsApp at +86 189 2330 3336. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM China Standard Time (GMT+8).